Posted in life, rant, Writing

Woe is… Yodel.

So this week started off a lot more positively. I had a plan. I did my Italian exam on Monday and crammed the whole semester’s work into a couple of solid study days. It seemed to work. Fingers crossed I’ve nailed it. I wrote a lot for the written half but it’s just a matter of waiting and seeing.

Then my plan was to focus on writing, in part for the upcoming workshop and next impending TMA but also for my own other book projects. But Tuesday night, mum wanted an Argos delivery, it was scheduled to come on Thursday… Then we got the news it would be delivered by Yodel, and my heart sank.

Thursday happened, it was the day o2 had their system crash so there was no tracking for our delivery. Waited all day and nothing arrived, lo and behold, checking the tracking later said that the driver didn’t get us at home and put a note through the door – no surprise, there was no slip at the door. It was all lies.

Tried to get through to a person at Yodel on the phone but only got a robot who rearranged the delivery for the next day. So day 2 of waiting. Eventually the delivery showed up at nearly 6pm but the driver was brand new and confused at the box saying box 2 of 2… when we opened the HUGE box later half of the stuff was completely shattered. Cue the rage.

More phone calls to Argos’s unhelpful line still didn’t register any complaints or get any help apart from the mansplaining and condescension that Argos find it below them to deliver small items hence their use of couriers. Further frustrating conversations on the Argos Helpers Twitter page still resulted in nothing but a slew of random responses from a selection of random names.

So day 3 appeared and I resolved to just head into town to our preferred Argos store, where we did in fact get help from an amazing member of staff at customer services! She spoke with her manager, called the unhelpful line for us and rectified most of the problem by exchanging the broken products for unbroken ones (they are Christmas presents after all).

Unfortunately, the argos twitter people told me that the second parcel got sent back to the depot and will now be delivered on Monday… we’ll see.

Le sigh.

e x

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